On lots of social media there are memes and comments saying “You’ve got this!”. I’ve even used it myself. It’s meant to be supportive, helpful, letting the other person know that they are capable.
The other day I wondered whether that’s a helpful phrase or not. Just because they can do something doesn’t mean that they want to or that they should ( I know I don’t like using the should word).
I was wondering whether by saying you’ve got this we’re actually adding to their stress and burden. I think it depends on what the original poster was asking about.
When it comes to WordPress websites you can relax, because we’ve got this for you. Seriously, you can trust KISS WP Websites to take care of your WordPress website as if it was our own. We adapt and add to our plans as needed to ensure that your website is secure, fast and gives a wonderful customer experience.
There are several aspects to our website care plans. There is the initial website set up, especially since we rarely design websites any more. We perform a website audit because we want to see if any improvements are required before we take on your website.
The WordPress Website care plan set up includes:
- All technical emails are sent to a special email address that we monitor. This takes the stress of any technical emails going to you at all.
- Antivirus software that send us an email if anyone (or thing) is trying to access your website and if anything dodgy has got into your website. People trying to access your website through bots can slow it down
- Malware checks on your website to see that nothing weird is loaded on to your website.
- Backups scheduled on a daily basis with additional daily, weekly or monthly backups set to a cloud with access that you have. The backup schedule depends on the kind of website that you have since some websites may not be changed for weeks whereas others have orders coming through every day. You have access to the backups in the cloud so that you are in complete control.
- Hourly check that your website is up and running and if it’s not we’re sent an email.
- Image optimisation is performed on images loaded to your website automatically. This speeds up the delivery of your website to your visitors by stripping out image information that is not required on a website. Website speed is important now in website rankings.
- Display images that are the correct size for your responsive website. Why? This speeds up the delivery of your website.
- Website cache set up to ensure that your website loads quickly so that your website visitors don’t get bored and wander off.
- WordPress help manual and videos are available in the back end of your website if you want to refresh your memory of how to do some content changes in your website
Once the initial website set up has been done then carry out daily, weekly and monthly checks depending on your website and the level of service you choose.
Daily Webcare Plan Services
- Check emails for any critical security messages from our 24 / 7 monitoring service
- Check emails for any website down time messages from our 24 / 7 monitoring service (often we’ll know about an issue and fix it before you know about an issue)
- We pay for a service that emails us when security issues are found in WordPress Core, Plugins and Themes. We check that email against your website and if something is found we perform an emergency update on your website
- Check emails to see that your website backup has completed successfully over night
- Check emails to see whether there is any unauthorised access to your website
Weekly Webcare Plan Services
- Check your website for any required updates (other than security updates see above)
- Visually check your website for any changes before and after updates.
- Check that website backup function is working correctly
- Update your website WordPress core, plugins and themes as required. This keeps your website secure and running at it’s best
- Check your website health to see if any other updates are required such as PHP version (this is the software that runs WordPress). This is for security and also to make sure that nothing is slowing down your website. The last time there was an upgrade to a major PHP version we noticed that website were significantly faster
- Weekly visual check on Malware program (whether we’ve had emails or not)
- Weekly visual check on Antivirus program (where we’ve had emails or not)
- Weekly file optimisation which means making sure that your files are performing at their best, ensuring a quick delivery of your website
Monthly Webcare Plan Services
- Website contact form check to ensure that your customers can contact you easily through the contact form on your website
- Performance review of your website to check that it’s loading quickly for your customers
- Send a customer report that explains some of what we’ve done during the month on your website so that you know we’ve got this for you.
- Monthly zoom call - in your website report you have the link to book your monthly meeting with us to discuss your website, any improvements that’s needed, any changes to your business that could be reflected on your website to keep your services up to date
- Monthly allowance time (this depends on your webcare plan service level) where you can ask for training, content updates or any extras related to your website.
As required
- Liase with your web hosting company with any issues that we’ve found that are to do with the hosting and not your website
- Liase with your web hosting company about any security issues with the web hosting
- Change hosting settings (as allowed by the web hosting company) to make your website more effective and efficient
- Add extra security or change security settings if hackers are trying to get unauthorised access to your website such as blocking invalid usernames or IP addresses from logging in
- Recommend a change in plugins, themes or web hosting if your current ones are no longer working for you
- If something is discovered or fixed on another of our clients websites we check to make sure that you don’t have the same issue
We don't want to tell you how to relax when you've signed up to a WordPress website care plan. That choice is yours. We simply want you to know that when you choose us to join your team, you can relax because we've got this for you.
If you're ready to apply for a webcare plan please choose which webcare plan you are interested in on this page.
Not sure which webcare plan is right for you? Please book a complimentary chocolate and a chat so we can discuss this with you.
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